Contact information
Thank you for visiting Emvora Time LLC.
If you need general information, support, or assistance related to a purchase, please use only the channels listed below.
1. General inquiries by email
For general questions regarding:
- Products
- Website navigation
- Store information
- Non-order related inquiries
Please contact us at:
This email channel is for informational inquiries only and does not initiate support cases, returns, refunds, or disputes.
2. Order support & case resolution
For any matter related to:
- Order status
- Shipping or delivery
- Delays
- Returns
- Refunds
- Disputes
- Product issues
This is the only valid channel for:
- Opening a formal request or case
- Uploading documents, photos, or evidence
- Tracking the status of your request
- Communicating regarding a specific order
Important: Requests submitted by email alone are not considered an official case and do not initiate the review, return, or refund process.
3. Business address
Emvora Time LLC
35 Hudson Yards
New York, NY 10001
United States
This address is not a customer service location and is not a return address.
4. Service hours
Monday to Friday: 09:00 – 18:00
Saturday: 10:00 – 16:00
Sunday: Closed